Client(s) Responsibilities

Client(s) are responsible for arranging their own travel insurance, though an appropriate policy can be incorporated into your tour package. Details of all insurance policies held by each member of Client(s) must be provided on the booking form. No booking forms can be accepted without sufficient proof that personal policies have been arranged. Please ensure that your insurance cover applies to the specific activities you are booking and which are confirmed on the Confirmation Invoice.

Each member of the Client(s) must have a valid passport, visas and all necessary documentation for the countries they are touring. The Company accept no responsibility for any delay or expense should your documents not be in order.

Client(s) are responsible for checking-in for flights at the correct time and for presenting themself to take up all pre-booked components of your holiday. The Followme Travel cannot accept responsibility for clients missing flights as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your holiday. No credit of refunds will be given for lost, mislaid or destroyed travel documents.

By booking a holiday with the Followme Travel you undertake to behave in an orderly manner and not to disrupt the enjoyment of others on holiday with you nor to do anything to bring the reputation of the Followme Travel into disrepute. If you breach this clause your holiday will be terminated with immediate effect and the Followme Travel will have no further contractual obligation to you. The Followme Travel will be entitled to recover from the offending party and/or the person who signed the booking form compensation for any damage caused.

It is the responsibility of the person who signs the Booking Form to disclose any pre-existing medical conditions that members of their party may have.

All equipment and personal effects shall be all times and in all circumstances at the owner’s risk. The Followme Travel cannot accept responsibility for any loss or damage or delay to your luggage or effects unless directly caused by the negligence of one of our representatives.

Complaints

If you have a problem during your holiday, please inform the relevant airline, hotel, local agent of other suppliers immediately so that they can endeavor to put things right. If you cannot resolve the problems, you must contact the Followme Travel office so that they are given an opportunity to help. The Followme Travel will not hold themselves responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, Client(s) should write to the Followme Travel within 24hrs., giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Followme Travel’s ability to put any problem right and/or investigate it fully and any right you have to receive compensation will be reduced or completely invalidated.

Any dispute that may arise will be governed by Indian law and both parties shall submit to the jurisdiction of the Delhi, India.

All information given by the Followme Travel whether in writing or orally is to the best of the Followme Travel’s knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.